Locad Helpdesk

Platform and Service updates 3

• May 2023 Product updates
• Guide: User Account Migration
• Merchant Portal - User Roles

Orders 7

• [Order Dashboard] Overview of the Order Dashboard
• [Manage Orders] Managing your orders
• [Manage Orders] Order Statuses Explained
• [Manage Orders] Troubleshooting ON HOLD orders
• [Manage Forecast] Updating your order forecast

View all 7

Returns 2

• [Returns] - Manage Returns
• [Returns] - Create Return

Shipments 12

• [Pickup Locations] Creating Pick up Location
• [Shipments] - Book Shipments
• Selecting Carrier for Shipments
• View Pending Pick up and Print Waybill
• View and Track Shipments

View all 12

Products 5

• [Inventory Products] Creating and managing your Products
• [Inventory Products] Enabling Fragile Handling
• [Catalogue Products] Setting up Virtual Bundles
• [Catalogue Products] Mapping your Catalogue Products
• [Inventory Product] - Pack Hierarchy

Gift With Purchase 1

• [Gift With Purchase] A Guide to Creating and Managing Promotions

Report 3

• [New Report] Generating reports on the Locad Control Tower
• Product Statement Report - User Guide
• [Reports]: How to Schedule Reports

Inbound 2

• [Inbound Requests] How to send stock to our fulfilment centers
• Inbounding Guidelines and Reminders

B2B/Distribution 1

• [B2B / Distribution] - How to create a B2B Order

Billing 0

Settings 3

• [Account Settings] - Invite New Users to your Locad Dashboard (Single/Multi OMS Account)
• [Account Settings] User Settings
• [Integrations] - HowTo Reauthorize Your Marketplace Connection

Support 3

• How to use the Locad Helpdesk
• Glossary
• Common Terms and definitions

Integrations 3

• [Integrations] Marketplace Integrations
• [Integrations] Warehouse Integrations
• [Integrations] Carrier Management