Locad Helpdesk

Platform and Service updates 3

• May 2023 Product updates
• Guide: User Account Migration
• Merchant Portal - User Roles

Orders 6

• [Order Dashboard] Overview of the Order Dashboard
• [Manage Orders] Order Statuses Explained
• [Manage Orders] Troubleshooting ON HOLD orders
• [Manage Forecast] Updating your order forecast
• [ Order Uploads ] How to Upload Orders Manually - User Guide

View all 6

Shipments 11

• [Pickup Locations] Creating Pick up Location
• Creating New Shipments
• Selecting Carrier for Shipments
• View Pending Pick up and Print Waybill
• View and Track Shipments

View all 11

Products 5

• [Inventory Products] Creating and managing your Products [SKU]
• [Inventory Products] Enabling Fragile Handling
• [Catalogue Products] Setting up Virtual Bundles
• [Catalogue Products] Mapping your Catalogue Products
• Inventory Product - Pack Hierarchy

Report 2

• [New Report] Generating reports on the Locad Control Tower
• Product Statement Report - User Guide

Inbound 2

• [Inbound Requests] How to send stock to our fulfilment centers
• Inbounding Guidelines and Reminders

B2B/Distribution 1

• How to create a B2B Order

Billing 0

Settings 3

• Account User Settings
• HowTo Reauthorize Marketplace Connection
• Invite New Users to your Locad Dashboard (Single/Multi OMS Account)

Support 3

• How to use the Locad Helpdesk
• Glossary
• Common Terms and definitions