TABLE OF CONTENTS



Introduction to Manage Orders:

The Manage Orders page is your central command center, combining all B2C orders from each integrated store/Locad Open API into a single view. This allows you to efficiently view, filter, track, and manage your entire B2C fulfillment process.

1. Key Functions & Actions

The row of icons and buttons above the order table provides powerful tools for managing your data.

  • Filter by Marketplace: Quickly view orders from a specific sales channel by clicking on the marketplace tabs at the top (e.g., Shopify). Select All Marketplaces to see a consolidated view.


  • Filter by Date: The date filter in the top-right corner (e.g., "This Year") is crucial. Orders will only be displayed if their creation date falls within this selected range. Adjust it to find older or more recent orders.

  • Search: This enables you to find specific orders by using the order number or the customer's first/last name.

  • Filter Table: This button opens a dropdown with advanced filters, allowing you to display orders based on specific criteria like Warehouse Status, Destination, and more.

  • View Columns: Allows you to add or remove columns from the table, giving you access to more detailed information without leaving the page.

  • Print: Prints the current view of orders displayed on the page.

  • Download CSV: Downloads the list of orders currently displayed on your screen into a CSV file.

  • Download Full Data CSV: This will download all records based on the criteria from filter table. This feature will be depreciated as we have released order reports via the Reports Module.

2. Column Explanations


The order table is highly detailed. You can customize your view using the View Columns button to show the data most relevant to you. Here is a complete list of available columns and their definitions:


ColumnDefinition
Order NumberThe unique ID of the order on your integrated store.
Order RefThe reference number of the order from your integrated store (e.g., Shopify Order ID).
Customer NameThe name of the customer on the order.
MarketplaceThe integrated store the order was synced from.
Fulfilled ByIndicates if the order is being fulfilled by LOCAD or by you (Seller-Fulfilled).
ItemsThe number of items in the order.
Marketplace StatusThe current status of the order on your integrated store.
Warehouse StatusThe current fulfillment status from the warehouse (e.g., READY_FOR_DISPATCH).
Last Mile StatusThe latest tracking status from the shipping carrier (e.g., PICKUP_PENDING).
Assigned WarehouseThe specific fulfillment center assigned to fulfill the order.
On Hold ReasonsIf an order is on hold, this explains why.
Cancellation ReasonsThe reason an order was cancelled, either from the marketplace or the warehouse.
Total PriceThe total price/amount of the order based on the items.
CurrencyThe currency applicable to the order.
Payment MethodThe payment method chosen by the customer (e.g., Credit Card, COD).
Shipment TypeThe shipping speed selected (e.g., Standard or Express).
Carrier NameThe name of the carrier handling the delivery.
Tracking NumberThe consignment/tracking number for the order.
Order DateThe date the order was created on your integrated store.
Fulfilled DateThe date the order was fulfilled and ready for handover to the carrier.
Shipped DateThe date the order was picked up by the carrier.
Delivered DateThe date the order was marked as delivered by the carrier.
COD RemittanceThe current status for remitting COD payment of this order to your nominated bank account. This only applies to orders marked as Cash on Delivery for the payment method and using Locad's carrier for delivery.

3. Viewing and Tracking Order Details

To view the full details of a specific order: Simply click on any Order Number in the table. An order detail page will pop up showing a complete overview, including the items ordered, customer details, and a historical timeline of the marketplace, warehouse, and last-mile statuses.



To track an order in transit: For orders shipped with one of LOCAD's integrated carriers, the Tracking Number will appear as a hyperlink. Clicking this link will take you directly to the LOCAD tracking page, showing the latest delivery updates from the carrier.


You can also pause and edit your order before it is in PICKED status using the Pause Order button.
Learn more about Order Edit here--> https://locad.freshdesk.com/a/solutions/articles/70000667855?lang=en&portalId=70000055608



Tip: To view a full tour of the page, users can click the flag icon located to the right of the History button.




FAQs:


1. What are the different order statuses?

Ans: You can find more information on the order statuses, here.

2. At what stage in the order process does the carrier waybill becomes available for download? (For Orders Shipped via Locad Integrated Carriers)

Ans: A shipment is booked and the waybill becomes available once an order has been picked in the warehouse. However, there are a few exceptions:

Lazada: The waybill is available at the READY_FOR_PICKING status.

Open API: A waybill can be sent as early as the NEW status using the Add Waybill API.


3. Where can I check the order history?
Ans: The order history can be checked by clicking on the "History" button on the top right under the order details page.