Locad Helpdesk

Shipping Only brands can create their own shipments manually using the Add Single Shipment or by excel file upload for bulk shipments features. How to c...

There are two ways for users to create shipments: Add Single Shipment + Upload Multiple Shipments. Depending on the quantity of shipments, you may choose ei...

Once you have created a shipment either via add single shipment or upload multiple shipments module, you will then be able to select and confirm the carrier...

Once you have successfully booked and selected the carrier for each shipment, you have the option to view them on the ‘Pending Pick up module. At this point...

Once your parcel is picked up by the courier, you will be able to see the status of your order in the ‘Track Shipment’ module.  In one glance, you’ll se...

Once you receive an order thru your Shopify/Woocommerce store or manually created a shipment, you will then be able to select and confirm the carrier for ea...

Once you have successfully booked and selected the carrier for each shipment, you have the option to view them on the ‘Pending Pick up module. At this point...

Once your parcel is picked up by the courier, you will be able to see the status of your order in the ‘Track Shipment’ module.  In one glance, you’ll se...

Generally, brands are expected to hand over the parcel to any of the courier on the selected pickup date and time when the shipment was booked. Failure to d...

Most of Locad's carriers charge based on physical weight or volumetric weight, whichever is higher. This is rounded up to the closest weight bracket. ...