Locad Helpdesk

This guide provides a complete understanding of how to integrate your Amazon Seller account with the Locad Order Management System (OMS).

TABLE OF CONTENTS

• Introduction to Amazon Integration
• Walkthrough
  • Part 1: Initiating Integration from Locad
  • Part 2: Authorizing in Amazon Seller Central
  • Part 3: Finalizing Setup in Locad OMS
• FAQs:

Introduction to Amazon Integration

Integrating Amazon with Locad allows you to streamline your fulfillment process by automating order syncing and inventory updates. Once connected, Locad helps brands experience seamless fulfillment across a network of warehouses.

Important Prerequisites & Limitations: Before you begin, please note the following system behaviors:

• Inventory Updates: Amazon does not accept frequent inventory updates. There is a typical latency of 10-20 minutes. Please set up buffer stock to prevent overselling.

• Warehouse Limit: Currently, we can only integrate a single warehouse. Multi-warehouse capabilities are not yet supported for this integration.

• SKU Management: The system functions best when FBM (Fulfilled by Merchant) SKUs are distinct/different from FBA (Fulfilled by Amazon) SKUs.

• Carrier Codes: If you are operating in a country other than Australia (AU), please check with the Tech team before going live, as carrier-related information must be configured manually in the system.

• Order Statuses: We configure the tracking detail update call based on the order status in the warehouse. The possible values are:

  • Picked in warehouse = Shipped in Amazon

  • Packed in warehouse = Shipped in Amazon

  • Ready for dispatch = Shipped in Amazon

Walkthrough

Follow these steps to authorize Locad to access your seller data and configure your settings.

Part 1: Initiating Integration from Locad

1. Log in to the Locad Merchant Portal.

2. Navigate to Settings > Marketplace Integrations.

3. Click on the Available Integrations tab.

4. Locate the Amazon integration card for your specific country of trade (e.g., Amazon SG, Amazon AU).

5. Click the green Authorize button.

Part 2: Authorizing in Amazon Seller Central

6. You will be redirected to the Amazon Seller Central Appstore page for Locad.

7. Click the Authorize now button.
   

8. Amazon will request consent to allow Locad to access data from your brand’s store.

   • Review the data access requirements.

   • Check the box next to: "I direct Amazon to provide Locad access to my Selling Partner account..."

   • Click the Sign up / Login to Locad button.

Part 3: Finalizing Setup in Locad OMS

9. You will be redirected back to the Locad OMS login page. Log in to your account.

10. 

    • Brand Setup:

      • If the brand allows does not exist on OMS: Enter the Registered Brand Name, select the Default Currency, and enter a Voucher Code (if applicable). Click Continue.

      • If the brand already exists: Select "Link with an existing brand," choose your brand from the dropdown, and click Link Brand.

• Warehouse Configuration: Enter the required warehouse details in the subsequent step.

• Location Mapping:

  • Once you land on the OMS dashboard, navigate to the integration settings.

  • Double-check the Location Mapping section. Ensure the correct Locad Fulfillment Center (FC) is mapped to the corresponding Amazon marketplace location.

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   FAQs:

   1. My inventory isn't updating instantly on Amazon. Is it broken?
      Ans - No. Amazon has a latency period of 10–20 minutes for inventory updates. We highly recommend setting a buffer stock level to account for this delay.
      
      
   2. Can I use this integration for multiple warehouses?
      Ans - No, currently the integration supports single warehouse setups only.