The Locad Control Tower provides updates in real time so as orders move through our fulfillment center and in transit to your customer, you can see the latest status of the order.
TABLE OF CONTENTS
Warehouse Status
The Warehouse Status defines where an order is at in the fulfillment journey. It also determines when certain actions can or can't be taken.
Below is every order status, what it means and any actions that can't be taken.
| Warehouse Status | Definition |
|---|---|
| UNPAID | The order has been received and marked as not paid. Once the customer has made payment, the order status will update to released. |
| PREORDER | The order contains a product that is out of stock in our fulfillment center and pre order has been enabled for this product on your integrated store. |
| SCHEDULED | The order is scheduled to be synced to the Locad Control Tower on a future date. (Only applicable for select clients). |
| ON_HOLD | The order is not able to be fulfilled by our team as there is an issue with the order. View this article on how to troubleshoot these orders. |
| RELEASED / NEW | The order has passed our initial checks to be fulfilled and released to our fulfillment center team. |
| PARTIAL | The order contains 1 or more products that are out of stock and pre order has not been enabled on your integrated store. |
| READY_FOR_PICKING | The order is waiting to be assigned to a picker to collect the products from storage. |
| PICKING | The order has been assigned to a picker who is currently collecting the products from the storage locations. |
| PICKED | The products for the order have been picked from their storage locations and are currently waiting to be packed. Order amendments and cancellations are no longer possible. |
| PACKED | The order has been packed into suitable packaging for shipping. |
| READY_FOR_DISPATCH | The order is now ready for handover to the carrier and the carrier will be arriving shortly to collect the order. |
| IN_TRANSIT | The order is now in transit to the customer. You can refer to the Last Mile status or carrier tracking page for more granular updates. |
| COMPLETED | The order has been marked as delivered by the carrier. |
| RETURN_IN_PROGRESS | The delivery of this order has failed and will be returning to the sender. |
| PUTAWAY | The products for this order are scheduled to be put back into storage. |
| RETURN_COMPLETED | The products for this order have now been put away to storage. |
| CANCELLED | The order has been marked as cancelled by the integrated store it was synced from. |
| LOST | The order has been marked as Lost by the carrier handling the delivery of the order. |
Our platform can only recognise pre-orders from Shopify and WooCommerce as these stores allow us to sync the current inventory on hand without affecting pre order inventory.Marketplace Status
In addition you have Marketplace Status which is the current status of the order on the integrated store. Here is a list of common marketplaces statuses and the corresponding warehouse status.
| Shopee Order Status | Locad Warehouse Status |
|---|---|
| READY_TO_SHIP | ON_HOLD, NEW, READY_FOR_PICKING, PICKING |
| PROCESSED | PICKED, PACKED, READY_FOR_DISPATCH |
| SHIPPED | IN_TRANSIT |
| COMPLETED | COMPLETED |
| Lazada Order Status | Locad Warehouse Status |
|---|---|
| pending | ON_HOLD, NEW, READY_FOR_PICKING, PICKING |
| packed | PICKED, PACKED |
| ready_to_ship | READY_FOR_DISPATCH |
| shipped | IN_TRANSIT |
| delivered | COMPLETED |
| TikTok Order Status | Locad Warehouse Status |
| AWAITING_SHIPMENT | ON_HOLD, NEW, READY_FOR_PICKING, PICKING |
| AWAITING_COLLECTION | PICKED, PACKED, READY_FOR_DISPATCH |
| IN_TRANSIT | IN_TRANSIT |
| DELIVERED | COMPLETED |
| Shopify Order Status | Locad Warehouse Status |
|---|---|
| new | ON_HOLD, NEW, READY_FOR_PICKING, PICKING |
| picked | PICKED, PACKED, READY_FOR_DISPATCH |
| in_transit | IN_TRANSIT |
| delivered | COMPLETED |
| WooCommerce Order Status | Locad Warehouse Status |
|---|---|
| on-hold | ON_HOLD, |
| processing | NEW, READY_FOR_PICKING, PICKING, PICKED, PACKED, READY_FOR_DISPATCH, IN_TRANSIT |
| completed | COMPLETED |
Last Mile Status
When your order is shipped using one of Locad's integrated carriers, we will show a corresponding Last Mile status to indicate the current status of the order with the carrier.
Here are the current last mile status and their definition:
| Last Mile Status | Definition |
|---|---|
| PICKUP_CANCELLED | The scheduled pickup from the sender was cancelled. |
| PICKUP_PENDING | The carrier is scheduled to pickup this order from the sender. |
| PICKUP_FAILED | The pickup attempt by the carrier has failed / is unsuccessful. |
| PACKAGE_PICKED | The carrier has successfully picked up the order. |
| ENROUTE_TO_SORTCENTER | The order is on the way to the Sortation Center (first destination post-pickup where parcels picked up are sorted by area) |
| ARRIVED_AT_SORTCENTER | The order arrived at the Sortation Center. |
| ENROUTE_TO_CONSOLHUB | The order is on the way to mid mile Consolidation Hub. |
| ARRIVED_AT_CONSOLHUB | The order arrived at the Consolidation Center |
| ENROUTE_TO_DELHUB | The order is on the way to the Delivery Hub (final hub). |
| ARRIVED_AT_DELHUB | The order arrived at the Delivery Hub. |
| OUT_FOR_DELIVERY | The order will be attempted for delivery within the day. |
| DEL_ATTEMPT_FAILURE | The carrier attempted to delivery of the order but was unsuccessful. |
| RESCHEDULE_DELIVERY | The order is scheduled for another delivery attempt. |
| DELIVERED | The order is delivered successfully. |
| RETURN_TRIGGERED | The order is identified as for return to sender. |
| ARRIVED_AT_RETURN_HUB | The order arrived at the Return hub. |
| OUT_FOR_RETURN | The order will be attempted for return within the day. |
| RETURN_ATTEMPT_FAILURE | The order return attempt to the sender is unsuccessful. |
| RETURN_RESCHEDULE_DELIVERY | The order is scheduled for another return attempt to the sender. |
| RETURNED | The order is successfully returned to the sender. |
| LOST | The carrier marked the order as lost. |
The Last Mile status is only populated for orders that are shipped with Locad's integrated carriers.For additional details on shipments, you can visit the carriers tracking page through the link on the order detail page.
If you have any questions, please get in touch with our support team here.